Last updated: June 1, 2026

 ⚠️ IMPORTANT NOTICE REGARDING YOUR REPORTS — PLEASE READ:
CrossBeamIP does not access, retain, or maintain any consumer dashboard or any Reports generated therein. All Reports are accessible solely through your personal dashboard. You are exclusively responsible for downloading and retaining your Reports. Each dashboard is limited to a maximum of twenty-five (25) Reports at any given time. All Reports are automatically and permanently deleted ten (10) days after creation, with no ability to recover them thereafter. CrossBeamIP staff cannot retrieve, restore, or provide access to any Report at any time. The loss of a Report due to automatic deletion, failure to download, or account termination is not a basis for a refund under this Refund Policy. See our Terms of Use (Section 9) and Subscription Agreement (Section 8.6) for your full download obligations.
 
This Refund Policy (the "Refund Policy") describes when fees paid for access to the CrossBeamIP platform and related Services are, and are not, refundable. This Refund Policy is incorporated by reference into, and forms a part of, the Terms of Use and, for paid Customers, the Subscription Services Agreement (the "Subscription Agreement"), available at https://crossbeamip.com/subscription-agreement/. Capitalized terms used but not defined in this Refund Policy have the meanings given to them in the Subscription Agreement or the Terms of Use, as applicable. In the event of any conflict between this Refund Policy and the Subscription Agreement, the Subscription Agreement controls for paid Customers. This Refund Policy is provided for convenience; the Subscription Agreement exclusively governs all refunds, credits, billing, and cancellation matters for paid Customers, and this Refund Policy does not create any rights or remedies independent of the Subscription Agreement.
No Auto-Renewals. Notwithstanding any terminology referring to "subscriptions" or "plans," all Subscription Plans offered by Company are fixed-term, non-auto-renewing access plans. Company does not automatically renew any Subscription Plan or charge any Customer for a subsequent term without the Customer's affirmative, separate authorization for a new purchase.
 
1. GENERAL RULE — ALL FEES ARE NON-REFUNDABLE ONCE A SEARCH IS CONDUCTED
The Services are an automated, AI-assisted brand data retrieval and screening platform that delivers trademark clearance search outputs, risk estimations, search logs, and downloadable Reports on demand. Because the Services are digital and the underlying search, AI processing, and data retrieval costs are incurred immediately upon submission, all fees paid for the Services are non-refundable and non-creditable once a trademark clearance search has been conducted under Customer's account.
For purposes of this Refund Policy, a "trademark clearance search" is deemed to have been "conducted" at the earliest of:
(a) Customer or any Authorized User submits a questionnaire, brand-name query, logo, keyword, classification, or other User Submission and initiates a search or screening run on the Platform;
(b) the Platform's AI algorithms begin processing, retrieving, or aggregating brand data in response to a User Submission; or
(c) a Report, risk estimation, search log, or other automated output is generated, displayed, or made available for download in Customer's dashboard, regardless of whether Customer or any Authorized User views, downloads, prints, or shares it.

Once any one of the foregoing has occurred with respect to a Subscription Plan, no refund, credit, chargeback reversal, or pro-rata adjustment will be issued for that Subscription Plan, including for any unused search volume, unused seats, or unused portion of the Subscription Term. 

The discovery of a conflicting trademark registration, an unfavorable risk score, an unfavorable data output, a refusal by the United States Patent and Trademark Office or any other registry, or any other outcome that Customer considers unfavorable does not entitle Customer to a refund, service credit, or payment reversal.
Reports. Consistent with our Terms of Use (Section 9), Subscription Agreement (Section 8.6), and Privacy Policy (Section 11), all Reports are automatically and permanently deleted ten (10) days after generation and each dashboard is limited to twenty-five (25) Reports at any given time. The loss of a Report due to automatic deletion, failure to download before account termination, or dashboard capacity limits is not a basis for a refund, credit, or service adjustment under this Refund Policy. Customers are solely responsible for downloading Reports immediately upon generation.
 
2. APPLICATION BY SUBSCRIPTION PLAN
2.1 3-Day Pass
A 3-Day Pass is a one-time, prepaid, fixed-term grant of access to the Services for a consecutive seventy-two (72) hour period beginning at the time of purchase confirmation.  A 3-Day Pass does not auto-renew and expires automatically at the end of the seventy-two (72) hour access period. No refund or credit will be issued for any unused portion of a 3-Day Pass.
2.2 Monthly Plan
A Monthly Plan is a one-time, prepaid, fixed-term grant of access to the Services for a single one-month Subscription Term beginning on the Effective Date (or as otherwise specified at checkout) and expiring automatically at the end of that term. Customer may cancel a Monthly Plan at any time through the account dashboard or by written notice to Company, but cancellation is effective only for the remainder of the current term and does not trigger any refund or credit of fees already paid.
Upon cancellation of a Monthly Plan, access to the Services will continue through the end of the then-current one-month Subscription Term, after which access will terminate automatically. The Monthly Plan is a fixed-term, non-auto-renewing plan and will automatically expire at the end of the applicable term unless Customer affirmatively elects to purchase a new plan. No partial-month refund, pro-rata credit, or refund of the then-current month's fees will be issued.
2.3 Annual Plan
An Annual Plan is a one-time, prepaid, fixed-term grant of access to the Services for a single twelve (12) month Subscription Term beginning on the Effective Date (or as otherwise specified at checkout) and expiring automatically at the end of that term. Annual Plan fees are a prepaid, non-refundable annual commitment. Customer may cancel an Annual Plan at any time, but cancellation takes effect at the end of the then-current annual Subscription Term.
Customer remains obligated to pay all fees for the full annual term, access to the Services will continue through the end of that term, and no refund or credit will be issued for the unused portion of the annual term, including any unused search volume, unused seats, or unused months of access. An Annual Plan is a fixed-term, non-auto-renewing plan and will expire at the end of the applicable annual Subscription Term. Company will not automatically renew or rebill Customer for a subsequent term; any continuation of Services requires Customer's affirmative purchase of a new Subscription Plan in accordance with the Subscription Agreement.
2.4 Add-Ons, One-Time Charges, and Overages
Any one-time charges, add-on purchases, additional seat purchases, additional search-volume purchases, or overage fees are non-refundable upon purchase once any associated search, seat provisioning, or Platform feature is made available under Customer's account.
 
3. LIMITED EXCEPTIONS
Notwithstanding Section 1 and Section 2, a refund or credit may be issued by Company only in the following limited circumstances.
3.1 Duplicate or Unauthorized Charge
If Customer is billed more than once for the same Subscription Plan in error, or is charged without Customer's authorization for a new purchase of a Subscription Plan, Company will refund the duplicate or unauthorized charge, provided Customer notifies Company of the dispute in writing within thirty (30) days after the charge appears on Customer's billing statement, in accordance with Section 5.1 of the Subscription Agreement.
3.2 Failure of Platform Access at Start of Term
If, due solely to a verified technical failure on Company's side, Customer is unable to access the Services at all from the start of the applicable Subscription Term, no trademark clearance search has been conducted under Customer's account, and Company is unable to restore access within a commercially reasonable period after written notice to customer-service@crossbeamip.com, Customer may request, and Company will issue, a full refund of the fees paid for that Subscription Term.
3.3 Termination for Company's Material Breach
If Customer terminates the Subscription Agreement under Section 12.4 (Termination for Breach) of the Subscription Agreement because Company has materially breached the Subscription Agreement and has failed to cure within thirty (30) days after receiving written notice, Company will refund Customer a pro-rata portion of any prepaid fees for the remainder of the applicable Subscription Term after the effective date of such termination, as expressly provided in Section 12.4 of the Subscription Agreement.
3.4 Software Infringement Election by Company
If a Claim covered by Section 11.2 (Company Software Infringement Indemnification) of the Subscription Agreement arises and Company, in its sole discretion, elects to terminate the Subscription Agreement rather than procure a license or modify the Services, Company will issue a pro-rata refund of prepaid fees as expressly provided in Section 11.2 of the Subscription Agreement.
3.5 Individual Consumers
If Customer is an Individual Consumer (as defined in Section 5.5 of the Subscription Agreement), nothing in this Refund Policy waives any non-waivable right the Individual Consumer may have under applicable consumer-protection law, including, where applicable, the California Automatic Renewal Law, Cal. Bus. & Prof. Code §§ 17600 et seq., and the federal Restore Online Shoppers' Confidence Act. Where applicable law grants an Individual Consumer a non-waivable refund or cancellation right that exceeds what this Refund Policy provides, that right applies to that Individual Consumer to the extent required by law.
 
4. CHARGEBACKS AND DISPUTED CHARGES
Before initiating a chargeback, payment reversal, or dispute with a credit-card issuer, bank, PayPal, Affirm, or other payment provider, Customer agrees first to contact Company in good faith at customer-service@crossbeamip.com and to provide Company a reasonable opportunity (not less than thirty (30) days from receipt of the dispute) to investigate and respond. Initiating a chargeback or payment reversal in violation of this Refund Policy or the Subscription Agreement, or after a trademark clearance search has been conducted, may result in immediate suspension or termination of Customer's account and Authorized User access under the Terms of Use and the Subscription Agreement, without prejudice to Company's other rights and remedies.
 
5. HOW TO REQUEST A REFUND
All refund requests must be submitted in writing to Company within thirty (30) days after the charge giving rise to the request first appears on Customer's billing statement. Each request must include:
(a) the name and email address associated with Customer's account;
(b) the date and amount of the charge;
(c) the Subscription Plan to which the charge relates; and
(d) a clear, good-faith description of the basis for the request, including which exception in Section 3 Customer believes applies.
Submit refund requests to:  Email: customer-service@crossbeamip.com
VETT, LLC dba CrossBeamIP, Attn: Billing / Refund Requests, 309 Pine Avenue, Suite 236, Long Beach, CA 90802

Company will use commercially reasonable efforts to acknowledge each request within ten (10) business days and to issue any approved refund to the original payment method within thirty (30) days after approval. Approved refunds are net of any non-refundable third-party payment processing fees retained by the payment processor.
 
6. NO LEGAL ADVICE; NO GUARANTEE OF OUTCOME
Customer acknowledges and agrees that the Services are a research and screening tool only, do not constitute legal advice, do not create an attorney-client relationship with VETT or any of its personnel, and do not guarantee any trademark clearance, registration, or other regulatory outcome. An unfavorable, ambiguous, or unexpected Report, risk score, search log, or other automated output, or a subsequent third-party objection, opposition, refusal, or registration decision by the United States Patent and Trademark Office or any other registry, is not a basis for a refund, credit, or chargeback under this Refund Policy.
 
7. CHANGES TO THIS REFUND POLICY
Company may modify this Refund Policy from time to time. If Company makes any material change, Company will update the "Last Updated" date above and, where appropriate, provide additional notice consistent with the Terms of Use and the Subscription Agreement. The updated Refund Policy becomes effective on the date posted unless otherwise stated, and the version of this Refund Policy in effect at the time a Subscription Plan is purchased (or subsequently repurchased as a new term) will govern that purchase.
 
8. CONTACT
Email: customer-service@crossbeamip.com
VETT, LLC dba CrossBeamIP, 309 Pine Avenue, Suite 236, Long Beach, CA 90802

VETT, LLC is a California limited liability company and woman-owned technology company. Nothing in this Refund Policy establishes an attorney-client relationship between VETT, LLC and any user of the Services.